Customer service training for Casino Group
GOAL has recently completed delivery of its proprietary customer service training program to 40 staff at SkyCity Casino and Hotel Darwin. The course was developed by GTD to meet the training needs of gaming floor staff and their interactions with guests. It follows on from the successful delivery of supervisor training to staff from the Platinum Gaming Room 2 years ago. Feedback from the participants and management has been of the highest order and we look forward to rolling out similar training to other staff at the Darwin property later this year.
“GOAL have delivered training to SKYCITY Darwin employees a number of times, across all of our departments. The trainers’ hospitality expertise means they can understand and relate to our employees and the situations they encounter. The trainers work intimately with our employees to build their knowledge and confidence by providing useful tips and working through real-life scenarios. On completion of the training, our employees say they feel more motivated, and inspired to deliver the best customer service they can!”
Pamela Lester - Learning and Development Advisor - SkyCity Darwin