This policy outlines how Goal Training and Development (GTD) manages all fees paid and refunds issued, according to the following Related AQTF Standard - Standard 2
Scope
This policy covers all fees paid to and refunds provided by
GTD
Definitions
Fees refer to any monies paid by participants for training and assessment services.
Refunds refer to any monies paid back to students who withdraw or cancel their enrolment.
Fees
- GTD levies fees on all courses offered whether they are accredited or non-accredited.
- All course fees collected are to be paid prior to the commencement of any training program.
- The payment of fees will be accepted by cash or cheque only.
- All participants that are paying fees will be issued an official number receipt that they are required to keep and present at the commencement of the course.
- All course fees paid will be placed on the GTD financial management software system.
Refunds
GTD will refund the cost of the course enrolment fee if:
- Participant has overpaid the amount of the enrolment fee
- If GTD has cancelled the course
- If the participant has been offered and accepted a place into another course within 3 weeks of starting our course (documentary proof of enrolment will be required)
- If the participant has decided to withdraw before the commencement of the course
GTD will NOT refund course fees if:
- the participant cancels or withdraws within 24hrs of the course commencement.
- The participant withdraws after the commencement date of the course.
In these circumstances, GTD will offer the participant an alternative place in another course scheduled for a later date.
GTD will provide all refunds within 14 days of a refund request and all refunds will be entered into the refund register.